Critical Illness | Voya

Critical Illness | Voya
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Critical Illness Insurance

Helps you alleviate the expenses that come with a covered critical illness.

 

NOTE: When you enroll, you are enrolling for the full plan year and must remain in the plan until the next annual enrollment period or until you have a qualified life event.

Enroll
Take a look at our FAQ section to answer any questions you may have.

 

Take a look at our FAQ section to answer any questions you may have.

 

Take a look at our FAQ section to answer any questions you may have.

 

How It Works

Number one Enroll now icon

You enroll in Critical Illness Insurance

Number two Doctor checkup icon

On or after your coverage effective date, you are diagnosed with a covered critical illness

Number three Giving money icon

You file a claim and receive an eligible benefit payment

Number four moneybag icon

Use your money however you want

Shown as an example only. Actual results may vary.

Here's what you need to know

Critical Illness pays a lump-sum benefit if you are diagnosed with a covered disease or condition on or after your coverage effective date. See the product brochure, certificate of coverage and any applicable riders for a complete list of covered conditions, along with complete provisions, exclusions and limitations.

 

If you’re diagnosed with a critical illness like a heart attack or stroke, your life can change quickly. In addition to the emotional and physical toll, there may be strain on your personal finances. That’s because while a major medical plan may pay for some of the costs associated with treatment, out-of-pocket expenses like co-pays and deductibles can still put a strain on your savings. 

 

However, once you're enrolled in Critical Illness Insurance, you'll have financial protection if you're diagnosed with a covered critical illness on or after your coverage effective date.

 

  • Provides a payment directly to you to use however you see fit
  • It can help pay out-of-pocket expenses related to medical care associated with covered illnesses
  • In addition to medical care, you may use it to pay for things like childcare, lodging, or over-the-counter medication

 

You can collect this benefit in addition to other coverage you have, including your employer’s major medical plan, any other type of medical coverage, disability insurance, or other benefits you may be eligible to collect. However, it is NOT health insurance and does not satisfy the requirement of minimum essential coverage under the Affordable Care Act.

Dealing with a critical illness can be costly to you. It's not unusual for a critical illness to result in out-of-pocket expenses. It starts with the usual, deductibles and copays, but it doesn't end there. You might decide to go to a doctor or facility that's "out of network". You might decide to get a second opinion or type of treatment that isn't covered at all.

 

The advantage of this insurance is simple: you can use your critical illness benefit any way you choose. You can use it to help pay for medical expenses like deductibles and copays, as well as any non-medical expenses. You can also use this money to help pay daily living expenses such as grocery bills, mortgage payments, childcare, and transportation – all of which can be an added worry if you lose income while you’re out of work.

These are the periods when you are eligible to enroll for Critical Illness Insurance:

 

  1. Within your new hire enrollment period
  2. If you have a qualifying life event (you get married, have a baby, etc.)
  3. During your employer’s annual enrollment

 

Check with your employer’s human resources/benefits team for specifics about these timeframes.

 

Keep in mind: Critical Illness Insurance is guaranteed issue coverage meaning you do not need to answer health questions in order to enroll. Pre-existing condition limitations may apply.

Contact Our Team

1-877-345-2232

M-F 9a-6p ET

 

Email

employerbenefitsinquiries.service@mercer.com

Frequently Asked Questions

 
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  • Who is the provider?

    Voya Financial

     

    Voya Financial, Inc. is a leading health, wealth and investment company that helps individuals be well planned, well invested and well protected. Voya has earned recognition as: one of the World’s Most Ethical Companies® by Ethisphere; a member of the Bloomberg Gender-Equality Index; and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index.

     

    Critical Illness Insurance is underwritten by ReliaStar Life Insurance Company (Minneapolis, MN), a member of the Voya® family of companies. Voya Employee Benefits is a division of ReliaStar Life Insurance Company.

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  • When is a benefit paid under the plan?
    On or after your coverage effective date, you may be eligible to receive benefits for a covered Critical Illness. These benefits vary by state and may have other limitations and exclusions that may affect what’s payable.  See your disclosure statement or outline of coverage/disclosure document for full details on your coverage.
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  • Who in my family is eligible for this program?

    Members of your family who are considered eligible to enroll for this insurance include:

    • You – if you are an active employee
    • Your legal spouse
    • Your eligible dependent children

     

    You must be enrolled in coverage for members of your family to also enroll. 

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  • How much does coverage cost?

    Please refer to the enrollment materials or contact your employer for more information about rates.
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  • Do I have to answer health questions or take a medical exam?

    No, you don’t. Your Critical Illness Insurance is guaranteed issue, which means no medical questions or tests are required to enroll in this coverage. Pre-existing condition limitations may apply.
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  • What if my employment status changes?

    Good news! If you leave or retire from your current employer, you can continue your Critical Illness Insurance without interruption (subject to applicable law and the policy’s terms and conditions). Although payroll deduction will no longer be available, you can opt for other payment methods such as direct bank account deduction, credit card billing or home billing. 
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  • When would my coverage start?

    Coverage is effective on the 1st of the month after coverage is approved by Voya.
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  • Am I really free to use the payment any way I choose?

    Yes, you are! There are no restrictions or requirements about how you can use your critical illness cash benefit. When you’re facing a critical illness, you want to be able to focus your time and energy on treatment and recovery. This coverage can help you do just that. You’re free to use your benefit on out-of-pocket medical expenses and/or non-medical expenses. Having that kind of flexibility can help you feel more in control over your care and your finances at a very stressful time.

Are you ready To Enroll?

Act now to put Critical Illness Insurance in place to help offset expenses that may not be covered by other insurance.
Enroll
Once enrolled, you will receive a coverage summary notice from Voya in the mail that will contain helpful information about the products you enrolled in, as well as information on how to file a claim at www.voya.com/claims.

Do You Need Help?

Our team is ready

M-F 9a-6p ET

Phone Number: 1-877-345-2232

  • Legal Disclaimers

    This is a summary of benefits only. A complete description of benefits, limitations, exclusions and termination of coverage will be provided in the certificate of insurance and riders. All coverage is subject to the terms and conditions of the group policy. If there is any discrepancy between this document and the group policy documents, the policy documents will govern. To keep coverage in force, premiums are payable up to the date of coverage termination. Critical Illness Insurance is underwritten by ReliaStar Life Insurance Company (Minneapolis, MN), a member of the Voya® family of companies. Critical Illness Insurance Policy form #RL-CI4-POL-16; Certificate form #RL-CI4-CERT2-20; Spouse Rider form #RL-CI4-SPR2-20; Children's Rider form #RL-CI4- CHR2-20; Continuation Rider form #RL-CI4-CNT2-20; Absence from Employment Premium Waiver Rider form #RL-CI4-AEPW-20;Wellness Benefit Rider form #RL-CI4-WELL2-20; Waiver of Premium Rider form #RL-CI4-WOP-16; Infectious Condition Additional Benefit Rider form #RL-CI4-ICBR-22; Specified Condition Benefit Rider form #RL-CI4-SCR-23; Benefit Enhancement Rider form #RL-CI4-BER-23; and Additional Services Rider form #RL- CI4-VAS-20.Form numbers, provisions and availability may vary by state and employer's plan.
     

    CN4529758_0527

    4424200_051525

  • Mercer's Role & Compensation
    View details of Mercer's disclosure of compensation